Frequently Asked Questions
Consultation
To begin, schedule a meeting so we can dive deeper into your project, business, or app concept. From there, we'll explore how software solutions can best serve your needs. we'll present you with various software options tailored to your preferred price range and timeline.
No worries! we'll start with a set of straightforward questions to gain a quick understanding of your project, business, or app idea. This initial phase won't delve into detailed specifications just yet.
After obtaining an overview of your project, business, or app idea, our team will craft multiple software options tailored to maximize your benefits. If any of these options pique your interest, we'll proceed to the next stage, gathering more detailed requirements. This phase typically occurs asynchronously, using methods such as email or messaging.
Development process
Our development process consists of three key steps:
- - Design
we'll create a mock-up of how your website/app will appear. You're welcome to request changes to the design, though making alterations in later stages may involve additional costs and/or extended timelines. - - Development phase
As we construct the website, we'll provide you with a link to track the ongoing progress. During this phase, we might occasionally seek additional information about your project/business/app preferences. - - Launch phase
Upon completion, we'll proceed with the website launch. This involves hosting the website on the official URL instead of our testing URL.
The timeline varies considerably based on the nature of the project. For an estimated timeframe, feel free to reach out by sending us a quick message along with a brief overview of your project.
We structure the payment breakdown as follows:
- - Design: 10%
- - Midway Completion (50%): 35%
- - Project completion: 65%
- - Monthly Maintenance Fee: Commences upon project completion.
Monthly maintenance fee
The maintenance fee is entirely optional for all projects with "Colex Software Solutions" Opting for maintenance provides coverage for the following:
- - Hosting services
We handle the hosting of all services associated with your project. Managing various services like the hosting platform and database can be overwhelming, and keeping up with changing policies is not always enjoyable. With our maintenance package, we take care of those details for you. - - Keeping the Website Up-to-Date:
In addition to covering the mentioned services, it's crucial that your software stays current with the latest requirements of those services. - - Fixing Bugs & Software Issues
Bugs are a common occurrence in software for various reasons, from unusual behavior in functionalities to server downtimes. Dealing with these issues swiftly can be challenging. With our maintenance package, our engineers conduct weekly tests to ensure everything functions smoothly. In case of any issues, such as a server being down, you can reach out to us anytime, and we'll prioritize it for FREE. Otherwise, you would be charged the regular rate for issue resolution. You also have the option to engage other developers if you prefer.
While not mandatory, for most projects, we highly recommend subscribing to the maintenance package.
The timeframe for maintenance varies based on the project complexity. For an estimated duration, drop us a quick message with a brief project overview. Simpler websites, with fewer moving parts, require less testing and bug-fixing time, resulting in lower costs. Conversely, more complex projects may incur higher monthly fees. we'll provide you with the precise monthly cost, along with the project cost.
While we cannot guarantee that the monthly cost will remain constant, as it may be influenced by changes in prices for other services, we make every effort to maintain stable prices. Any potential adjustments will be discussed with you in advance. If we introduce new functionalities to the website that significantly enhance its capabilities (such as adding payment functionality), there may be a slight increase in prices. However, we'll engage in a thorough discussion with you, presenting multiple options to ensure the costs align with your expectations.
Absolutely! You can initiate this at any time by reaching out to us at dhan@colexsoftwaresolutions.